The ICC Tourism & Hospitality Conclave in Siliguri served as an important platform for meaningful dialogue on the evolving landscape of tourism in Eastern India. One of the key highlights of the conclave was a fireside conversation moderated by our Executive Director, Umang Mittal, with Mr. Harshavardhan Neotia, Chairman of Ambuja Neotia Group.
The session focused on the future of tourism and hospitality in North Bengal and the Eastern Himalayas, a region that is witnessing steady transformation. From improved air, rail, and road connectivity to significant investments in infrastructure, the region is becoming increasingly accessible to travellers from across the country and beyond.
During the discussion, Mr. Neotia shared valuable insights on how tourism in the region is moving beyond conventional hospitality models. The conversation highlighted the growing importance of destination-led development, where experiences, culture, nature, and community play a central role. Rather than focusing solely on hotels and accommodation, the emphasis is shifting toward creating holistic destinations that offer meaningful and memorable experiences.
A key theme of the session was the need for sustainable tourism ecosystems. The speakers discussed how long-term success in tourism depends on responsible planning, environmental sensitivity, and strong community involvement. Sustainable tourism, they noted, is not just about infrastructure or luxury offerings, but about preserving the natural and cultural heritage of the region while creating economic opportunities for local communities.
The fireside chat also explored how well-designed tourism experiences can encourage travellers to stay longer and return. By integrating nature, wellness, local culture, and thoughtfully planned hospitality, North Bengal and the Eastern Himalayas have the potential to emerge as year-round destinations rather than short-stay stopovers.
Overall, the session offered a thoughtful and forward-looking perspective on the future of tourism in the region. It reinforced the idea that collaboration between industry leaders, policymakers, and local stakeholders is essential to building resilient tourism models that balance growth with sustainability.
The conversation at the ICC Tourism & Hospitality Conclave was not just a discussion about the present, but a vision for the future—one where tourism in North Bengal evolves into a globally admired destination rooted in responsibility, experience, and long-term value.
